Other

Problem Solving

What is a problem?

Problem = Gap between Expectation and Reality

How to understand a problem?

Name Size Guideline
Fishbone (問題、大分類、小分類) Large, Normal
Mind Map Medium, Normal
5 Why (逐步問出背後的深層原因) Small, Urgent
5W1H Small, Very Urgent

How to generate countermeasures?

Brain Storming

  • Killing Words:
    Don’t, Can’t, Not Able To, Impossible, Ridicules, Stupid, Bad idea, No good

  • Rephrase to:
    Yes …. And…..

How to select countermeasures?

Pros vs Cons

Decision Making Models

  • Authority
  • Delegation
  • Consensus (共識決策法，所有人都同意)
  • Consent (共識決策法，沒有人強烈反對)
  • Range Voting
  • Majority Voting (絕對多數)
  • Plurality Voting (相對多數)
  • Random
  • Advice Process

Impact VS Effort Matrix (or Two Factor Matrix)

How to write a problem statement?

Vision

  • Expectation
  • What would world like if we solve problem

Reality

  • Current State
  • How is the situation and what are the consequence

Action

  • What are the countermeasure and benefit to the user

Keep SNT in the mind

Process

  1. Define Problem
  2. Understand Problem
  3. Generate Countermeasures
  4. Select Countermeasure
  5. Decide Problem Statement
  6. Check Progress

(References)

ʕ •ᴥ•ʔ：上完內訓後覺得很有用的課程，順手把它記錄下來！